Refund & Return Policy

At SUNTOP, we stand behind the quality of every custom promotional product we manufacture. Since all items are made-to-order with your custom branding, our return policy is designed to be fair to both parties while ensuring your complete satisfaction.

If you receive products with manufacturing defects (e.g., misprints, damaged items, incorrect imprint), please contact us within 7 days of delivery. Provide clear photos of the defects and your order number. We will promptly arrange a free remake or full refund at no additional cost to you.

If the error is on our side — wrong imprint position, color mismatch from approved proof, or incorrect product — we will remake the order free of charge. If the error results from incorrect artwork or specifications provided by the customer, a remake fee will apply based on the actual production cost.

Orders can be cancelled free of charge before production begins (typically within 24 hours of order confirmation). Once production has started or a proof has been approved, cancellation is no longer possible as materials have been committed. A design/setup fee of $25-$75 may apply if cancelled after proof creation but before production.

We offer product samples for evaluation. Sample fees range from $25 to $50 depending on the product. For orders of 500 units or more, the sample fee is fully credited toward your bulk order.

Approved refunds are processed within 5-10 business days. The time to appear on your statement depends on your bank or credit card company.

For any return or refund questions, please contact us at sales@suntopify.com or call our customer service team. We are committed to resolving every issue promptly.